Privacy Policy – Fleety

Effective Date: 15-December-2025

Fleety (“Fleety”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Fleety mobile application, website, and related services (collectively, the “Platform”).

By accessing or using Fleety, you agree to the practices described in this Privacy Policy.

1. Information We Collect
a. Personal Information
We may collect:
Name
Mobile number
Email address
Delivery address
Account login details (OTP-based authentication)
Profile information you choose to provide

b. Order & Transaction Information
Orders placed, items ordered, order value
Payment method and transaction references (payments are processed via third-party gateways; Fleety does not store card details)

c. Location Information
Approximate and/or precise location to enable delivery, order tracking, and service availability

d. Device & Usage Information
Device type, operating system
App usage data, logs, and diagnostics
IP address (for security and fraud prevention)

2. How We Use Your Information
We use your information to:
Create and manage your Fleety account
Process orders and facilitate deliveries
Enable communication between customers, restaurants, and riders
Process payments and settlements
Provide customer support
Improve platform performance and user experience
Detect, prevent, and address fraud or security issues
Comply with legal and regulatory requirements

3. Sharing of Information
We may share your information with:
Restaurants (to fulfill your order)
Delivery partners (riders) (to complete deliveries)
Payment gateways (for processing payments)
Service providers (hosting, analytics, customer support)
Legal authorities when required by law
Fleety does not sell your personal data to third parties.

4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

5. Data Retention
We retain personal data only for as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal, accounting, or regulatory obligations

6. Your Rights
You have the right to:
Access your personal data
Request correction or deletion of your data
Withdraw consent (where applicable)
Request account deletion by contacting us
Requests can be sent to: support@fleety.co.in

7. Cookies & Tracking
Fleety may use cookies or similar technologies on its website to:
Improve functionality
Analyze traffic and usage patterns
You may control cookies through your browser settings.

8. Third-Party Links
The Platform may contain links to third-party websites or services. Fleety is not responsible for the privacy practices of those third parties.

9. Children’s Privacy
Fleety is not intended for users under the age of 18. We do not knowingly collect personal data from minors.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective when posted on the Platform. Continued use of Fleety constitutes acceptance of the updated policy.

11. Account Deletion
You may request to delete your account at any time through the App:
Navigate to your profile and select "Delete my account"
Confirm your deletion request when prompted
Account deletion requests are processed within 5-7 business days
You will receive confirmation once your account has been deleted

12. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at:
Email: support@fleety.co.in
Phone:+91 919845331817
Company: Fleety
Location: Bengaluru, India