Fleety - Rider Terms & Conditions
These Terms & Conditions ("Terms") govern your participation as a delivery partner ("Rider", "You") on the Fleety Rider App ("Fleety", "Platform", "we", "us").
By registering, uploading documents, or going online on the Fleety Rider App, you agree to these Terms.
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1. Rider Status
- Riders are independent delivery partners, not employees of Fleety.
- Fleety does not provide employment benefits such as PF, gratuity, or paid leave.
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2. Eligibility
To be eligible as a Fleety Rider, you must:
- Be at least 18 years old
- Hold a valid driving license (for bike/scooter riders)
- Own or have authorized access to the delivery vehicle
- Comply with all applicable traffic and local laws
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3. Mandatory Documentation
- Riders must upload and maintain valid and up-to-date documents, including:
3.1 Personal & Vehicle Documents
- Driving License (DL) – valid and not expired
- Vehicle Registration Certificate (RC)
- Valid Vehicle Insurance (mandatory as per law)
- PUC / Emission Certificate (Pollution Under Control)
3.2 Document Verification
- Fleety may verify documents at onboarding or periodically.
- Riders must ensure documents remain valid at all times.
- Expired, fake, or invalid documents may result in:
- Temporary suspension
- Permanent deactivation in serious cases
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4. Code of Conduct (Strictly Enforced)
4.1 Safe & Lawful Driving
- Rash or reckless driving is strictly prohibited
- Drink and drive is strictly prohibited
- Riders must follow all traffic rules and speed limits
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4.2 Food Safety & Spillage
- Riders must ensure safe handling and delivery of food
- Spillage, tampering, or damage due to negligence is not acceptable
- Proper use of delivery bags is mandatory
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4.3 Behaviour & Professionalism
Riders must:
- Be respectful towards customers, restaurant staff, and Fleety personnel
- Avoid arguments, fights, verbal abuse, threats, or harassment
- Maintain calm and professional conduct at all times
Any form of misconduct may result in immediate action.
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5. Order Acceptance & Completion
- Riders may choose when to go Online / Offline
- Once an order is accepted, riders are expected to complete it responsibly
- Repeated cancellations after acceptance may affect rider status
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6. Insurance Coverage
- Fleety provides insurance coverage for riders during active deliveries
- Coverage applies only when the rider is online and on an active order
- Coverage is subject to the insurance provider’s terms and claim process
- Riders are advised to maintain personal insurance as required by law
- Fleety does not guarantee claim approval and is not liable for claim rejections by the insurer
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7. Earnings & Payments
- Earnings are based only on successfully completed deliveries
- Payouts are processed on a weekly payout cycle
- Payments are credited to the bank account provided by the rider
- Fleety does not charge riders any joining fees or commissions
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8. Cancellations & Violations
- Riders should not cancel after accepting an order except for genuine reasons:
- Vehicle breakdown
- Safety concerns
- Restaurant unavailability
- Excessive cancellations may result in penalties or suspension
- Fleety may evaluate cancellations based on system logs and evidence.
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9. Equipment & Expenses
- Riders are responsible for:
- Vehicle maintenance
- Fuel
- Mobile phone and data usage
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10. Ratings & Performance
- Riders are rated by customers and restaurants
- Consistently low ratings or repeated complaints may affect eligibility
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11. Suspension & Deactivation
Fleety may suspend or deactivate Rider accounts for:
- Rash or unsafe driving
- Drink and drive
- Food spillage or tampering
- Fighting, abuse, or harassment
- Invalid or expired documents
- Fraud or misuse of the platform
- Repeated policy violations
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12. Limitation of Liability
- Fleety is not responsible for:
- Accidents or injuries
- Vehicle damage
- Loss of income
- Riders assume all risks associated with delivery activities
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13. Changes to Terms
- Fleety may update these Terms periodically
- Continued use of the app indicates acceptance of updated Terms
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14. Governing Law
- Governed by the laws of India
- Jurisdiction: Bengaluru, Karnataka
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15. Account Deletion
- You may request to delete your account at any time through the App:
- Navigate to your profile and select "Delete my account"
- Confirm your deletion request when prompted
- Account deletion requests are processed within 5-7 business days
- You will receive confirmation once your account has been deleted
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16. Contact & Support
- support@fleety.in
- +91-9845331817
- Bengaluru, India
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